FAQ
How can I contact Vionna?
You can email us at support@vionna.store, where our U.S.-based customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from the United States.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our U.S. warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1–3 business days from the order date and shipped the next day after processing. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Delivery typically takes 2–5 business days within the United States. During holidays, delivery may vary slightly.
What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars. You may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by your country’s customs department. For further details, please contact us at support@vionna.store